Professional
The first stop on my professional path was at the graphic design booth.1 I soon learned how to make websites, and found myself a position designing and building news and magazine websites for Canada’s agriculture industry (the company's first developer).2 Then I got deeper into software engineering working for a company with some really big-time websites3 serving hot deals to tens of millions of people around the world— but I missed design! I ended up back in the agriculture sector, this time working with a small startup team on a B2B farm management app.4 When that company got acquired, everything got super messy for a few years, which helped me improve my soft skills, working with quickly shuffling teams and managers, all while trying to achieve meaningful success.5
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TELUS, Technical Product Manager
Remote, May 2021 – Sept 2023
In this role, I enhanced both customer experience and operational efficiency, achieving cost reductions and productivity increases, while navigating complex management changes. I learned what it truly means to mature as a leader, fostering resilience and adaptability within our organization.
- Defined strategy and built solutions with stakeholders, customers, designers, and engineers
- Designed product initiatives, engaged product management team in aligning to KPIs, wrote connected user stories for product backlogs
- Engaged organization in conference and remote events aimed at maturing our product design culture
Key Achievements
- Coached the team toward a 50% increase in data-driven discovery
- Improved invoicing solutions, reducing operational costs by 30%.
- Executed product research leading to a 60% reduction in development time
- Implemented and administered customer data and support platforms, increasing self-serve support usage by 75%.
- Facilitated process improvements through team workshops, increasing team productivity by 50%
Farm At Hand, Senior Full-Stack Developer
Winnipeg, May 2016 – May 2021
I was a full-stack engineer for this small organization. The software and team would eventually be acquired by TELUS.
- Led architecture design and production of new mobile apps, web apps, APIs, and marketing campaigns
- Spearheaded analytics and customer data pipeline development
- Advocated modern product development practices
Freelance support for artist-run centres
Winnipeg, 2012 – 2023
- Led enhancement of multiple websites, focusing on user-friendly designs that effectively highlighted unique branding and gallery activities
- Facilitated collaborative development, ensuring CMS functionality aligned with each org’s processes
- Implemented technical upgrades and SEO optimization, resulting in increased online visibility and engagement
- Ensured responsive design and accessibility, ensuring optimal experience across devices and adherence to accessibility standards, thus expanding audience reach and inclusivity
Weeknotes, Personal project
Winnipeg, 2019 – 2021
- Developed “Weeknotes,” a note-writing app for iOS and Android that caters to diverse organizational needs
- Optimized for quick thought capture and focus, innovating a design different from other notes apps, drawing on the classic popularity of weekly planner books
- Implemented user-centric feedback functionality that leveraged feedback to improve audience success rates
Public Art Works, Co-founder (non-profit initiative)
Remote, June 2020 – June 2022
- Collaborated with Winnipeg Arts Council stakeholders and designer, delivering MVP in under 1 month
- Expanded the solution to support another org, Business & Arts NL
- Established strategic partnership providing CMS functionality
Tipping Canoe, Senior Full-Stack Developer
Winnipeg, Oct 2015 – May 2016
- Produced software for Pepper.com, an international network of community sites with 25 million global users
- Built custom data pipeline, streamlining analytics data collection from all clients
- Mentored co-op program students
Glacier FarmMedia, UX Strategist
Winnipeg, June 2014 – Sep 2015
- Performed user interviews, produced wireframes and final designs
- Built roadmaps with leadership team and managed multiple product backlogs
- Planned collaboratively with design, production, advertising, and management teams
- Coached design and leadership teams on UX best practices
FBC
Winnipeg, May 2010 – June 2014
- Grew a team of six developers in building software supporting a portfolio of ad-supported news and classified websites
- Streamlined digital publishing workflow in support of advertising revenue model
- Coached stakeholders, designers, and developers in adopting industry best practices and Agile methodologies
the Manitoban
Winnipeg, May 2007 – May 2010
- Planned and executed layout and artwork in collaboration with section editors
- Hired and managed staff of 25 editors, reporters, and artists
- Managed editorial process and edited all content for the 30-page weekly newspaper
- Collaborated with editors to innovate efficient digital publishing workflows